Our Client Care Service
We wish to provide a good standard of service. If you believe this is not being provided please bring this to the attention of the person providing the service, preferably in writing.
If you are not able to resolve the issue with that person, please ask that person to refer the matter to the Director Responsible. If you remain dissatisfied, please write to the Complaints Director, Daniel Couchman at Chiltlee Manor, Haslemere Road, Liphook GU30 7AZ.
A copy of our full complaints policy and procedure will be provided on request.
This procedure applies to our standards of service, and also to our charges (bills). It is best to raise any concerns as soon as possible, so that they may be dealt with immediately. Please do not leave your concerns until after your matter has been concluded, as it may then be too late for us to offer a solution.
If for any reason we are unable to resolve the problem to your satisfaction, you may refer the matter to the Legal Ombudsman PO Box 6806 Wolverhampton WW1 9WJ, the website is at www.legalombudsman.org.uk. Normally you will need to bring a complaint to the attention of the Legal Ombudsman within six months of receiving a final response to your complaint from us.